FAQ

Frequently Asked Questions (FAQ) - Borja Ashley

1. What are the delivery times for Borja Ashley products?
- The standard delivery time is a maximum of 15 days. However, this may vary depending on the type of product and the destination. Some products may be delivered more quickly based on your place of residence.

2. How can I track my order?
- As soon as your order is shipped, you will receive a confirmation email with a tracking link. Use this link to monitor the real-time progress of your package.

3. What should I do if my order takes longer than expected to arrive?
- We strive to adhere to the announced delivery times. However, if your order takes longer than expected, please contact us via our contact form or at [your email address] for immediate assistance.

4. Do you offer international delivery?
- Yes, we deliver our products internationally. Please note that additional delivery times may apply depending on the destination.

5. Can I return a product if I am not satisfied?
- Yes, we accept returns within 30 days of receiving the product. Refer to our return policy for more information on the return procedure.

6. How can I pay for my order on Borja Ashley?
- We accept payments by credit/debit card and PayPal. Simply choose the option that suits you best during payment.

7. How can I modify the details of my order after placing it?
- If you need to modify the details of your order, please contact us promptly through our contact form or at borjaashleystore@gmail.com.

8. How can I contact Borja Ashley's customer service?
- Our customer service is available 7 days a week, 24 hours a day. You can reach us by using our contact form on the website or by sending an email to borjaashleystore@gmail.com.